Company Info / Privacy & Security

Simply Bearings Ltd ("Simply Bearings," "we," "us," or "our") is committed to protecting the privacy and security of our customers' personal data. We operate in strict accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy describes how we collect, use, process, and protect your personal data when you visit our website (the "Site"), use our customer portals, manage your "Saved Lists," or communicate with our team. By visiting the Site, you are accepting and consenting to the data practices described in this policy.

1. Data Controller and Contact Information

For the purposes of UK data protection law, the data controller is:

  • Company Name: Simply Bearings Ltd (Company Number: 05473344)

  • Registered Address: Halton House, Greenfold Way, Leigh Business Park, Leigh, Lancashire, WN7 3XJ

  • Data Protection Officer Email: dpo@simplybearings.co.uk

2. Personal Data We Collect

We collect and process personal data that you voluntarily provide to us when you interact with our e-commerce platform. You may choose not to provide certain information, but this may prevent you from placing orders or utilizing our specialized portal tools (like account history re-ordering or automated quote generation).

The types of personal data we gather include:

  • Identity and Contact Data: Your name, company billing address, physical delivery address, telephone numbers, and email addresses.

  • Transactional Data: Details about payments to and from you, parts lists, order statuses, custom quotes, and product reviews.

  • Customer Support Data: Any technical or operational details you provide when submitting a ticket through our "Contact Us" forms or via direct email.

Payment Information Security: Simply Bearings prioritizes the security of your financial transactions. All credit, debit, or corporate card payments are captured directly by PCI-DSS compliant third-party payment gateways (such as PayPal, HSBC Card Services, or our platform checkout providers). We do not store your raw payment details or credit card information on our web servers or infrastructure.

3. Automated Data Collection and Cookies

To maintain website stability, protect our customer accounts, and optimize your procurement flows, our platform automatically gathers technical telemetry data whenever you interact with the Site. This includes:

  • Technical Logs: Your Internet Protocol (IP) address, browser type and version, time zone setting, and operating system. Collecting IP addresses is an essential security workflow deployed for your protection to track, detect, and mitigate fraudulent account creation or malicious usage.

  • Platform Cookies: Text files transferred to your device’s storage through your web browser. These allow our technical architecture to recognize your active browser session, store items safely in your Shopping Cart between separate visits, and analyze metric site traffic.

Non-essential performance or analytic tracking scripts (such as Google Analytics) will only execute if you grant explicit, positive consent via our Site's interactive cookie consent banner. Essential operational cookies cannot be disabled, as the site cannot function without them.

4. How We Use Your Personal Data

We use your data strictly under recognized legal bases to personalization and continually improve your purchasing experience. Most commonly, we use your data for:

  • Performance of a Contract: Fulfilling and delivering the mechanical components or tools you order, verifying billing data, and sending order progress tracking notifications.

  • Legitimate Interests: Keeping our platform secure (fraud tracking), assessing store performance, and periodically contacting you to invite a verified review of a recent purchase.

  • Consent: Sending you dynamic product newsletters or stock updates if you have explicitly opted in.

5. Sharing Your Personal Data

We respect your privacy and appreciate your business. We do not sell, rent, or pass on your personal profile information to third parties for marketing purposes.

To complete your business transactions, we disclose data strictly on a need-to-know basis to the following trusted third-party service providers:

  • Fulfillment Partners: Couriers, postal handlers (such as Royal Mail), and freight distributors to transport your orders.

  • Payment Gateways: Standard banking infrastructure and secure online checkout vendors.

  • Operational Integrations: Independent consumer review networks (like Reviews.io or Trustpilot) to track customer satisfaction.

6. Email Communications

To support order fulfillment, we send transactional updates, receipts, policy change notifications, and service announcements. We may also contact you to review an item you purchased.

If you wish to stop receiving marketing newsletters or review invitations from us, you can manage your preferences by logging into your account and updating your profile "Subscription" preferences. Core transactional updates regarding open orders cannot be opted out of.

7. International Data Transfers

While Simply Bearings Ltd is based and operated from within the United Kingdom, certain cloud-hosting infrastructures or software modules built into our new web platform may process or back up data on servers located outside the UK or the European Economic Area (EEA).

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses (SCCs) or International Data Transfer Agreements (IDTAs) approved by the UK Information Commissioner's Office are implemented with those platform vendors.

8. Your Legal Rights (UK GDPR)

Under the UK GDPR, you possess specific statutory rights regarding how we control and process your personal data. These include:

  • The Right of Access: You can request a copy of the personal data we hold about you (commonly known as a "Subject Access Request").

  • The Right to Rectification: You can request that we correct any incomplete or inaccurate data we hold.

  • The Right to Erasure: You can ask us to delete or remove personal data where there is no lawful reason for us to continue processing it.

  • The Right to Object/Restrict: You can object to our processing of your data based on legitimate interests or for direct marketing.

  • The Right to Data Portability: You can request the transfer of your profile data to another entity.

To exercise any of these data protection rights, please contact our support team at dpo@simplybearings.co.uk. If you believe we have handled your data unlawfully, you retain the right to lodge a formal complaint with the Information Commissioner’s Office (ICO).

9. Related Policies

Simply Bearings - Data Protection Complaints Policy

Simply Bearings - Subject Access Request Policy

10. Revisions to this Notice

Our business changes constantly, and our Privacy Policy will adapt alongside our web platform upgrades. We stand by the data protection promises we make and will never materially change our platform workflows to make them less protective of customer data collected in the past without explicitly contacting affected customers for their consent. Please check our Site frequently to view our latest updates. 

Last Updated: July 2026